What should I do if the website isn’t working correctly?

If you’re having general problems with our website, here are some tips which may help:

  • Try using a different device or browser. For example, if you are using Google Chrome, try Mozilla Firefox instead; or if you are using your iPad, try using your desktop computer instead. Please note that versions of Internet Explorer older than version 9 may not work with our website.
  • Clear the cookies and cache in your internet browser.
  • Try disabling browser add-ons such as AdBlock or Ghostery for our website, or adding https://www.paulaschoice.sg/ to your list of trusted sites in the add-on’s preferences.
  • Make sure that Javascript is enabled in your browser.
  • If the formatting looks strange, such as images not loading or words and images overlapping, do a “hard refresh” of our website in your browser. You can do this by hitting Ctrl + F5 on a PC, or Command + F5 on a Mac.

If you encounter an issue with logging in, kindly send us an e-mail and we will respond to it as soon as we can.