What should I do if the website isn’t working correctly?

If you’re having general problems with our website, here are some tips which may help:

  • Try using a different device or browser. For example, if you are using Google Chrome, try Mozilla Firefox instead; or if you are using your iPad, try using your desktop computer instead. Please note that versions of Internet Explorer older than version 9 may not work with our website.
  • Clear the cookies and cache in your internet browser. For instructions on how to do this, please click here.
  • Try disabling browser add-ons such as AdBlock or Ghostery for our website, or adding https://www.paulaschoice.sg/ to your list of trusted sites in the add-on’s preferences.
  • Make sure that Javascript is enabled in your browser. Most users have it enabled by default, but if it is disabled for you, you can find directions for how to enable it here.
  • If the formatting looks strange, such as images not loading or words and images overlapping, do a “hard refresh” of our website in your browser. You can do this by hitting Ctrl + F5 on a PC, or Command + F5 on a Mac.

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