14-day Satisfaction Guarantee Return Policy
We stand behind every Paula’s Choice product we sell. If you are not absolutely satisfied with your purchase for any reason we will happily provide full refund of online credit for merchandise returned within 14 days of your purchase date and up till 60 days for unopened items. Shipping fees are non-refundable.
Step 1 Be A Member at PaulasChoice.sg
You are required to create an account in order to process any return.
Step 2 Fill Up The Return Form
Our customer service will verify your submission and will contact you within 3 Working Days if there are any issues.
Step 4 Mail Items To
Paula’s Choice Returns
201 Henderson Road
Please note that you are responsible for shipping costs (registered post with a valid tracking number) and the safe return of merchandise.
Step 5 Refunds Credited In Your PaulasChoice.sg Account
Most returns are processed within 3-5 Working Days of receipt. You will receive an email confirmation once your return or exchange has been processed.
Note to International Customers
Because duties and taxes are collected by the government in the country where the goods are received (and not by us), we do not reimburse for these expenses.
Terms & Conditions
Paula’s Choice Singapore Returns policy does not apply to items which have been stated as non-exchangeable and non-refundable, items on sale, on promotions and obtained from any promotional events. Shipping fee is non-refundable. All refunds will only be issued via online credit upon receipt of the returned item and are subjected to inspection. We strictly will not accept any returns at our stores, unless unopened or unused and in its original packaging. Paula’s Choice Singapore reserves the right to review, revoke and terminate any application, appeals and membership accounts should there be any violation of terms of condition. Misrepresentation or any conduct detrimental to the interests of Paula’s Choice Singapore, or fraud or attempted fraud, may subject members to membership revocation and will affect eligibility for further participation in the Paula’s Choice Rewards and Returns Program.